Navneet Nair's expression on a wide range of subjects from technology and design to everyday life.
Tuesday, April 10, 2007
Do the dabbawalla know their customers?
Seth says the dabbawallas know their customer well, I'm not sure if they know the customers of if they know the locality they operate in. That is one of the reasons they do not have a rotation policy. Need to check this out, will find out and get back...