NY Times class us 'Technology's Untanglers'

According to this article (requires signup):

"Sometimes there is a huge disconnect between the people who make a product and the people who use it. The creator of a Web site may assume too much knowledge on the part of users, leading to confusion. Software designers may not anticipate user behavior that can unintentionally destroy an entire database. Manufacturers can make equipment that inadvertently increases the likelihood of repetitive stress injuries. Enter the usability professional, whose work has recently developed into a solid career track, driven mostly by advancements in technology."

Evolution of apple product design

A chart showing all of Apple products right from Apple 1 to the iPhone...

http://tofslie.com/work/apple_evolution.jpg

Tufte on Jaegerman

Here's what Tufte has to say:

Megan Jaegerman produced some of the best news graphics ever while working at The New York Times from 1990 to 1998. Her work is smart, finely detailed, elegant, witty, inventive, informative. A fierce researcher and reporter, she writes gracefully and precisely. Megan has the soul of a news reporter, who happens to use graphs, tables, and illustrations--as well as words--to explain the news. Her best work is the best work in news graphics.

Tog on iPhone

Tog seems to like the iPhone going by this review...

Pioneering a User Experience Process

A good post by Amy Hillman on B&A:

"Creating a User Experience (UX) process can be a very rewarding journey; it can also be a nightmare if approached from the wrong angle. Initiating a culture-shift, overhauling existing processes, evangelizing, strategizing, and educating is an enormous undertaking. Often it’s a lonely path the UX advocate walks, especially if you are the only one who is driving that change from within the company. But that path is ripe with opportunities to improve your company’s product creation process, as well as the product itself."